Terms & Conditions

Please take a moment to read our Terms & Conditions carefully. By booking an appointmentwith Luxo Nail Spa, you agree to the following policies, which are designed to ensure a smooth, relaxing, and professional experience for every guest.

1. Arrival & Check-In

We recommend arriving 10 minutes before your scheduled appointment to allow time for check-in, selecting your preferred colors, and discussing any service upgrades or add-ons.

Please note that late arrivals may result in shortened service times or necessitate rescheduling to accommodate other clients.

2. Cancellations & Late Arrivals

Luxo Nail Spa observes a 24-hour cancellation policy for all appointments.

Cancellations or reschedules made more than 24 hours before your appointment will receive a full refund of your deposit.
Cancellations made within 24 hours, or no-shows, will forfeit the deposit and may be subject to full payment.
Repeated missed or late cancellations may require prepayment in full for future appointments.

If you arrive 15 minutes or more late, your service may need to be adjusted or rescheduled at the technician’s discretion.

3. Deposits & Payments

Some services may require a deposit at the time of booking to confirm your reservation. Deposits are applied toward the total cost of your service.

We accept most major payment methods. Gratuities are always appreciated and may be given in cash or added to your total at checkout.

4. Hygiene & Safety

Your health and comfort are our top priority. We adhere to the highest standards of sanitation and sterilization, using only medical-grade disinfectants and single-use tools where appropriate.

If you have any allergies, medical conditions, or skin sensitivities, please inform your technician prior to your service

5. Accessibility & Guest Experience

We are committed to providing a welcoming, comfortable experience for every guest.

If you are dissatisfied with any part of your service, please let our management team know before you leave or contact us within 24 hours so we can make it right

6. Our Right to Refuse Service

At LUXO Nail Spa, we believe in maintaining a respectful and safe environment for both our guests and our team.

We reserve the right to refuse or discontinue service to anyone who behaves in a disrespectful, inappropriate, or unsafe manner toward staff or other clients.

7. Repair Policy

We guarantee our gel manicures, overlays, and extensions for 7 days after your appointment, excluding breakages or misuse.

If you notice minor lifting or chipping within that period, please contact us to schedule a complimentary repair.

After 7 days:

Basic repairs (without nail art): $5 per nail
Repairs with nail art: $10 per nail
Please note that lacquer polish services are not guaranteed.

8. Guests with Diabetes

If you have diabetes, kindly inform our manager and your technician before your pedicure begins. We will take extra care to avoid any cuts, abrasions, or irritation.

Should you notice any redness or infection after your service, please contact your healthcare provider immediately.

9. Gift Certificates

All gift certificate sales are final and non-refundable.

Gift certificates should be treated as cash — they cannot be replaced if lost, stolen, or damaged.
Each certificate expires one year from the purchase date and cannot be exchanged for cash or credit.
LUXO Nail Spa is not responsible for unauthorized or lost use.

10. Cell Phones, Conversations & Children

To maintain a calm and relaxing atmosphere:

Please keep cell phones on silent while in the spa.
Limit conversations in treatment areas to preserve tranquility for others.
Children are welcome but must be supervised at all times and remain respectful of the serene environment.

This is your time to unwind and rejuvenate — please enjoy it fully.

11. Personal Belongings

We recommend leaving all valuable items at home. LUXO Nail Spa is not responsible for any lost, stolen, or misplaced belongings during your visit.

12. Refunds & Service Adjustments

Refunds are not offered for any completed services.
If you are unsatisfied, please inform the front desk before leaving the salon or within 24 hours of your visit.
If the issue is determined to be on our end, we will gladly schedule a complimentary correction to ensure your satisfaction.

13. Pets

For the comfort and safety of all clients, pets are not permitted in the salon. Only trained service animals assisting guests with disabilities are allowed.

14. Prices

All prices are subject to change without prior notice. We strive to keep our menu up to date, but rates may vary based on materials, time, or customization.

15. Updates to Terms

LUXO Nail Spa reserves the right to amend these Terms & Conditions at any time, with or without prior notice. Updated policies will always be reflected on our website and at our reception desk.